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SpamTitan

System Diagnostics

Go to Reporting > System Information > System Diagnostics to run troubleshooting commands that can be sent to TitanHQ Support if required. See the table below for a description of each tool.

System Diagnostic	Description
Spam Test:	Use Spam Test to see how a message will be classified by the SpamTitan Gateway anti-spam engine. Click Choose File to upload an email and click Show to run the test. The output is displayed in a pop-up window.
Mail Queue:	Click Show opposite Mail Queue: to view a pop-up window with a summary of emails currently queued for delivery. Queue ID: the internal identifier in the system for this email. A possible status character may be appended. Status character: [] indicates the job is being processed, [X] indicates the load is too high to process the job or [–] indicates the job is too young to process. Size:* the size of the message in bytes. Arrival Time: the time the message was accepted into the queue. Sender/Recipient: the envelope sender and recipient(s). If a message is retained in the queue a second line shows the reason why.
Process List:	Information about all the processes that are running on the SpamTitan server.
Network Connections:	A list of all active network connections to and from the SpamTitan.
Routing Table:	The contents of the routing table on the system.
Establish Secure Connection to SpamTitan Support	Click Connect to establish a secure connection from SpamTitan Gateway to TitanHQ Support if requested to do so by a TitanHQ support engineer. Give the five-digit port number from the window that opens to your TitanHQ support engineer. When requested, click Disconnect to close the port.
System Health Check	Click Run to perform a series of diagnostic checks on the system to ensure that it is configured correctly. The results highlight any potential issues with suggested recommendations.

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