WebTitan

Gathering OTG 2 Logs for Troubleshooting

Follow the steps below to gather OTG 2 for Windows log files. You may be asked to do this as part of a troubleshooting process.

  1. Right mouse click on the OTG icon webtitan-logo-small.jpg in your Windows taskbar and a floating menu displays.

  2. Click Diagnosis... and the Diagnosis window displays.

    OTG-W2-diagnosis-selected_censored_censored.jpg
  3. To gather basic diagnostic data:

    • Click Copy to Clipboard and then paste the text to the location you want, or

    • Click Collect and the basic diagnostic text is downloaded as a .zip file to the folder path specified in the Save diagnosis data field. This field can be edited and saved to change the download location.

  4. To gather additional diagnostic data:

    • Check the boxes for the diagnostic data you want to collect.

    • Click Collect and the diagnostic data is downloaded as a .zip file to the folder path specified in the Save diagnostic data field. This field can be edited and saved to change the download location.