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Adding Users to the Portal

You can add users to the portal along with their departments and the groups they belong to. There are three methods you can use to do this:

Groups and Departments

When you are creating and adding users to your portal, you'll have the opportunity to assign them to departments and groups.

  • A department is a company department or section, such as, IT Support, HR, or Sales.

  • A group is a virtual grouping of users and can be used to group users who are not necessarily in the same department.


    A user can be a member of multiple groups but should only be a member of one department at any given time. If a user belongs to multiple departments, you can set up their default department by editing their user profile and selecting it from the department dropdown menu. This department is then visible under the user's profile on the User Manager page.