Skip to main content

TitanHQ Product Docs

MSP Admin Dashboard

Go to the MSP Admin Dashboard to access the tasks related to managing customers, campaigns and reports, which are described below.

SFT-MSP_Portal.jpg
  • Customer Administration

    In Customer Administration you can create new customers, manage existing customers and export customer data.

  • Customer Groups

    In this section, you can put your customers into groups based on the sectors they belong to, their locations, or any way that helps you manage them more easily. Existing customer groups can also be viewed, edited and deleted here.

  • Phishing Campaigns

    Phishing is a type of online fraud to trick people into providing sensitive information, such as usernames, passwords, and credit card details. The perpetrator pretends to be a trustworthy individual or entity. You can create phishing campaigns in this section to learn more about the cyber security awareness of your customers.

  • Training Campaigns

    In the Training campaign section, you can create and schedule training campaigns for customers.

  • Campaign Reports

    Automated reports can be generated following the end of phishing and training campaigns. You can also schedule MSP Campaign Reports and Customer Campaign Reports for a specific period of time.

Expiring Licenses

The MSP Portal shows a list of customers whose licenses are due to expire within the next two months. This is helpful as you can identify the customers who need to renew their licenses.

It's organized as follows:

  • Customer Name: Name of the customer

  • Expiration: The Date-Month-Year of the license expiry

  • Domain: Customer domain

Customers

In the Customers section, you can see a graphic representation of customers, users and campaigns, as follows:

  • Global users: Number of active users across all customers for the current license

  • Local users: Number of active users within the MSP organization for the current license

  • Max Global Users: The full capacity of users for all customers within the current license

  • Max Local Users: The full capacity of users within the MSP organization for the current license

  • Customers: Number of companies managed by the MSP

  • Campaigns: Number of active phishing campaigns

  • Training Campaigns: Number of active training campaigns