Pax8 Partner Guides

Editing a User Policy

Follow the steps below to edit a user policy.

  1. Impersonate your customer. See Impersonating a Customer.

  2. The customer AntiSpam Engine page displays for that customer. Scroll to the User Policy Management panel, located below the Locations panel.

  3. Click the edit edit-icon.jpg icon in the Options column for the user you want to edit and the User Policy Management window displays.

    PP-STC-edit-user-policy-panel.jpg

  4. Click Expand to see the full set of options for each setting. Make changes to your user policy using the setting descriptions below as a reference.

  5. Click Apply as you make changes to each setting to save your changes.

User Policy Settings

Setting

Description

Spam Filtering

Specifies if spam filtering is enabled (ON) or disabled (OFF) for the selected user (default: ON).

PP-STC-spam-filtering-settings.jpg

Consider mail spam when score is greater than

This is the anti-spam engine scoring threshold, above which mail is considered to be spam (default: 5).

Spam should be

  • Quarantined: The message is accepted, but quarantined and appears in the user's quarantine reports. It can be released from quarantine if deemed to be a false positive.

  • Passed (Tagged): The message is analyzed as normal and passed to the end recipient. Headers are added to allow filtering on the back-end.

  • Rejected: The message is rejected. The default action is to quarantine all messages that exceed the spam threshold. In the case of a banned attachment or spam, a DSN (delivery status notification) will be generated. No DSN will be generated for viruses, as most viruses originate from forged mail addresses.

Send NDR

If checked, a Delivery Status Notification (DSN) is generated if a mail is quarantined.

Important

DSNs can cause backscatter which can result in a server IP being blacklisted.

Discard Spam scoring above

Messages scoring above this specified spam score are not quarantined.

Add X-Spam headers to non-spam mails

If enabled, additional headers are added to the message that indicates the result of the spam analysis. The following headers are added:

  • X-Spam-Status: Shows if a message exceeded the spam threshold and the score is achieved. The rules that were fired by the anti-spam engine are also listed.

  • X-Spam-Score: Shows the spam score achieved.

Note

These headers are only added to inbound messages.

Virus Filtering

Specifies if virus filtering is enabled (ON) or disabled (OFF) for this user (default: ON).

PP-STC-virus-filtering-settings.jpg

Viruses should be

  • Quarantined: The message is accepted, but quarantined and appears in the user's quarantine reports. It can be released from quarantine if deemed to be a false positive.

  • Passed (Tagged): The message is analyzed as normal and passed to the end recipient. Headers are added to allow filtering on the back-end.

  • Rejected: The message is rejected. The default action is to quarantine all messages that exceed the spam threshold. In the case of a banned attachment or spam, a DSN (delivery status notification) will be generated. No DSN will be generated for viruses, as most viruses originate from forged mail addresses.

Sandboxing

Specifies if sandboxing is enabled or disabled for this user (default: OFF). See How Sandboxing works in SpamTitan.

Attachment Type Filtering

If enabled (ON), the corporate message attachment policy is applied to messages sent to this user (default: ON).

Banned Attachments should be

  • Quarantined: The message is accepted, but quarantined and appears in the user's quarantine reports. It can be released from quarantine if deemed to be a false positive.

  • Passed (Tagged): The message is analyzed as normal and passed to the end recipient. Headers are added to allow filtering on the back-end.

  • Rejected: The message is rejected. The default action is to quarantine all messages that exceed the spam threshold. In the case of a banned attachment or spam, a DSN (delivery status notification) will be generated. No DSN will be generated for viruses, as most viruses originate from forged mail addresses.

Archive Mail

If enabled, all clean messages received by this user are stored in history.

PP-STC-archive-mail-settings.jpg

Quarantine Report

If enabled, a quarantine report is generated for this user when they have messages quarantined.

PP-STC-quanantine-settings2.jpg

Language

Select the language you want reports to be written in.

Email report every

Select the frequency with which quarantine reports will be sent. Reports may be generated daily, every week day, weekly, monthly or never.

Report contains

A quarantine report can contain a list of all items that are currently quarantined for each user or new quarantined items since the last report was generated (default). Both of these can be viewed with or without the virus-infected emails included.

Exclude spam mails scoring above

Spam that scores above a certain threshold (usually 5) is deemed spam. In quarantine reports, users generally want to view email that just scored just above the spam score threshold so they can look for any false positives.

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