ArcTitan Cloud Quick Start Setup
Follow the quick start steps below to get customers up and running on ArcTitan Cloud. To complete these steps you will need your TitanHQ Portal login credentials, which were sent to you on setup.
Log into the TitanHQ Partner Portal.
Click Manage in the ArcTitan Cloud panel or choose Customers > ArcTitan Cloud from the side menu bar.
The ArcTitan Cloud Customers panel displays. Click Add... to add a new customer.
Using the ArcTitan Customer Account Settings table below as a reference, complete the fields in the Create arc-customer window.
Click Submit to create the customer account or Close to close the window and discard changes.
Add Domains:
Note
There may be a delay of up to five minutes from adding an ArcTitan Cloud customer to being able to add their domains.
Click the domain management
icon in the Options column to the right of the customer you just created.Click Add... in the Domains panel.
Enter a domain name in the Create company-domains window and click Submit to save or Close to discard.
Repeat as needed to enter additional domains.
From the sidebar menu, click Stop Impersonating to finish impersonating this customer and return to your own partner portal view.
Create a Journaling Rule:
Once a customer has been added, a journaling rule can then be created on the customer's mail server to allow email to automatically archive to ArcTitan Cloud. To do this, you need the customer's journaling email address.
The journaling email address has a common syntax using the Company Tag entered when adding the customer in the steps above, and the ArcTitan server name. For example, if you log onto https://arctitan-eu1.titanhq.com/companytag, the journaling email address is companytag@arctitan-eu1.titanhq.com.
You can find information on creating a journaling rule for common email servers on the ArcTitan Support page.
ArcTitan Cloud Customer Account Settings
Field | Description |
|---|---|
ArcTitan Instance | Select ARC - Shared. |
Customer Tag: | A short 3 - 16 character identifier for this company. The tag will be used in the URL to access the ArcTitan Cloud login page, e.g. https://arctitan-eu1.titanhq.com/customertag |
Customer Name: | Full name of the customer account, e.g. Example Coffee Company. |
Description: | A brief description of this customer. |
Contact Name: | Contact name for this customer. This is typically this is the administrative user. This person is named as the data guardian, who is the user in charge of enforcing compliance in relation to the archive. |
Contact Email: | The email address associated with this account. |
Contact Phone: | The contact phone number associated with this account. |
Admin Firstname: | Administrative user first name. |
Admin Lastname: | Administrative user's last name. |
Username (Admin): | The username a customer admin uses to log into their ArcTitan Cloud. |
Password (Admin): | This is the password a customer admin uses to log into their ArcTitan Cloud. The password must be a minimum of ten characters. |
License: | The number of users for this ArcTitan Cloud. |
Timezone: | The time zone associated with this account. The correct time timezone ensures that the stats dashboard and reporting information is accurate. |